Our Commitment
At Tech Mart, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to help you return or exchange your items.
Return Period
You may return most new, unopened items within 7 days of delivery for a full refund. Items must be returned in their original condition and packaging.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at umartechmart@gmail.com or call/WhatsApp us at 0316-4461164. Provide your order number and reason for the return.
- Receive Return Instructions: Our team will provide you with return instructions and a return authorization number.
- Ship the Item: Pack the item securely and include all original packaging, documentation, and accessories. Ship the item back to us using a trackable shipping method.
Return Shipping Costs
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
If you need to exchange an item for the same product, contact us at umartechmart@gmail.com or call/WhatsApp us at 0316-4461164. We will guide you through the process of exchanging your item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at umartechmart@gmail.com or call/WhatsApp us at 0316-4461164. We will work with you to resolve the issue promptly.
Contact Information
If you have any questions or concerns about our Returns Policy, please contact us at:
Email: umartechmart@gmail.com
Phone / WhatsApp: 0316-4461164
Location: Al-Aziz Plaza, Near Ubaid Medical Store, Main Gali Khanewal Road, Multan, Pakistan
Website: techmart.store
Thank you for shopping with Tech Mart. We appreciate your business and are committed to providing you with the best possible service.